At Flower Delivery Walthamstow, we are dedicated to providing our local customers with top-quality, fresh flowers. As a trusted local Walthamstow florist serving households and businesses nearby, we ensure every arrangement is hand-crafted with care and delivered at the peak of freshness. Your satisfaction is our priority, and our policies on returns, refunds, and complaints reflect our commitment to exceptional service and our Fresh Flowers Guarantee in Walthamstow.
If your flowers arrive damaged or not as expected, please let us know as soon as possible. We take great care to protect our floral arrangements during delivery, but on rare occasions, damage can occur in transit. Please inspect your flowers upon arrival. Should you notice any faults or damage, contact us within 24 hours of delivery, providing a description and, where possible, a photo of the issue. This will help us resolve your concern quickly and maintain our high standards for the Walthamstow community.
Flower freshness is at the heart of our promise. We guarantee your flowers will remain fresh for at least five days from delivery, provided that care instructions are followed. If your flowers wilt or fail to meet our high standards of freshness within this period, please reach out with your order details and a clear photo. Our team will gladly review your case and offer an appropriate solution to restore your trust and enjoyment.
Should your arrangement be damaged on arrival or fail to meet our Fresh Flowers Guarantee, you have the option for either a full refund or a replacement bouquet—whichever better meets your needs. We strive to process refunds and arrange replacements swiftly, typically within 3-5 working days once your request is validated. Our goal is to deliver peace of mind and beautiful flowers every time you order from us in Walthamstow.
If you have any complaints or concerns beyond the above policies, our management team is here to listen and assist. To ensure a prompt resolution, please provide your order number, details of your concern, and any relevant photos. We treat every complaint as an opportunity to improve and will respond within two working days. Rest assured, as a trusted Walthamstow florist, we value your feedback and are committed to making things right for all our local customers.
As your neighbourhood flower experts, Flower Delivery Walthamstow takes pride in serving the local community. From thoughtful arrangements to reliable service, our focus is always on our customers’ satisfaction. Our returns, refunds, and complaints policy underscores our Fresh Flowers Guarantee and dedication to every household and business in Walthamstow.
If you have any questions about our policies or need to make a return, request a refund, or share a complaint, don’t hesitate to reach out. We’re always here to help and make sure your experience with us is as fresh and vibrant as our flowers.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
