Welcome to our Terms & Conditions for Flower Delivery Walthamstow. These terms set out the legal framework for using our online flower delivery services, whether you place orders for delivery within Walthamstow or in any surrounding areas. Please read these Terms & Conditions carefully before placing an order, as they form a binding agreement between you (the customer) and us (the service provider).
By placing an order for flower delivery through our online platform, you acknowledge that you have read, understood, and accepted these Terms & Conditions. If you do not accept these terms, kindly refrain from ordering from our website.
Our online flower delivery service in Walthamstow has been designed for ease and clarity. Orders can be placed for same-day, next-day, or advance delivery, subject to flower availability and delivery capacity.
1. Product Selection: Select your preferred floral arrangements or bouquets from the available range on our online store. Detailed descriptions, dimensions, and images are provided to assist your choice. All images are for illustrative purposes; final arrangements may vary due to seasonal availability.
2. Recipient Details: During checkout, you must provide complete and accurate recipient information, including the full delivery address, recipient’s name, and any access details needed for a successful delivery in Walthamstow or surrounding areas. Please ensure you review all contact information as we cannot be held responsible for failed delivery due to missing or incorrect details.
3. Personal Message: You may include a personal message to be sent with your flowers. Content must be appropriate, respectful, and not infringe upon copyrights or laws.
4. Confirmation: Once your order is submitted, you will receive an order confirmation via our website and/or SMS notification. This confirmation acknowledges receipt of your order but does not constitute acceptance. We reserve the right to decline your order for reasons including, but not limited to, unavailability of products, payment failures, or suspected fraud.
5. Acceptance: Your contract with us is formed only when we send a confirmation of dispatch and delivery. We recommend retaining your order confirmation for future reference.
For all Flower Delivery Walthamstow transactions, we accept online payment methods as displayed at checkout, which may include major credit and debit cards and approved online payment systems.
1. Secure Transactions: Payments are processed securely via third-party payment gateways. We take reasonable measures to ensure transaction security and do not store full payment card details after processing.
2. Currency and Pricing: All prices listed on our website are in Pounds Sterling (GBP) and include VAT unless otherwise specified. Additional delivery charges may apply, which will be clearly stated before order completion.
3. Payment Confirmation: Payment is taken in full at the time of order. Orders will not be dispatched until payment has been received and verified.
4. Errors and Omissions: In the unlikely event of a pricing or description error, we reserve the right to suspend or cancel your order and refund any payments taken.
We strive to deliver fresh flowers promptly across Walthamstow and neighbouring postcodes. Delivery options, timescales, and charges are stated at checkout.
1. Delivery Address: Please ensure you provide the correct address details, including postcode, contact number, and any relevant instructions. Failure to provide accurate information may result in delayed or failed delivery, for which we are not liable.
2. Delivery Times: Delivery dates and times are provided as estimates and cannot be guaranteed. Adverse weather, road closures, or high demand may affect delivery schedules, though every effort is made to maintain punctuality.
3. Delivery Acceptance: If the recipient is unavailable, our driver may leave the flowers in a safe place, leave the order with a neighbour, or follow your specified instructions. We will attempt to notify the recipient where possible. Once delivered as per your instructions, the risk and responsibility for the order passes to the recipient.
4. Delivery outside Walthamstow: We cover a designated radius outside Walthamstow. Delivery availability to certain surrounding areas may be subject to minimum order value, additional fees, or adjusted schedules.
We understand unexpected changes sometimes occur after placing your online flower order in Walthamstow. Our cancellation and amendment policy is as follows:
1. Cancellation Prior to Dispatch: You may cancel or amend your order for a full refund if you contact us before your flowers have been dispatched. As flowers are perishable and orders are processed rapidly, it is advisable to contact us as soon as possible to request changes or cancellation.
2. Cancellation After Dispatch: Once an order has been dispatched or delivered, cancellations are not possible due to the perishable nature of our products.
3. Refunds: Eligible refunds will be processed using the original payment method within a reasonable timeframe. If you paid via a third-party service or credit card, the refund period may depend on their processing timelines.
4. Amendments: We will make reasonable efforts to accommodate minor changes (such as message edits or address corrections) if notified promptly. Major amendments may not be possible once preparation or dispatch has commenced.
We pride ourselves on delivering quality fresh flowers in Walthamstow, but seasonal availability or supply issues may occasionally require substitutions.
1. Substitutions: In the event that specific flowers or arrangements are unavailable, we reserve the right to substitute with similar items of equal or greater value and comparable style and colour. If you require strict adherence to a particular flower type, please specify in your order notes, though we cannot guarantee availability.
2. Quality Concerns: If you are dissatisfied with the quality of your delivery, please notify us with photographic evidence within 24 hours of receipt. We will assess the issue and, where appropriate, offer a replacement or refund in accordance with our customer satisfaction policy. Due to the perishable nature of flowers, claims submitted after this period may not be accepted.
Our liability to you in connection with any order for flower delivery in Walthamstow is limited as set out below:
1. Service Standard: We will supply our flower delivery service with reasonable care and skill. However, we are not liable for any indirect losses, consequential damages, or loss of profit arising from delays, non-delivery, or defective goods, beyond the value of the original order.
2. Force Majeure: We cannot accept responsibility for delays, failure of delivery, or other breaches caused by circumstances beyond our reasonable control, including but not limited to extreme weather, road closures, traffic incidents, supply chain disruptions, or government action.
3. Incorrect Information: We do not bear responsibility for failed or incorrect deliveries arising from incomplete or inaccurate address or recipient details provided by the customer.
4. Allergies and Safety: Customers are responsible for checking the suitability of flowers and related items sent, with reference to allergies or sensitivity issues. Our products may be arranged in environments that handle other plant materials and may not be suitable for those with specific allergies.
5. Maximum Liability: Our total liability shall not exceed the amount paid for the specific order.
All content, imagery, branding, and design on our website are the property of the Flower Delivery Walthamstow service or its licensors. No content may be copied, reproduced, or distributed without express prior permission, except for personal use to aid in placing your order.
We are committed to protecting your privacy and processing your personal data in accordance with applicable UK data protection laws. Personal information collected during the order process is used solely for order fulfilment, customer communication, and service improvement. For detailed information, please refer to our Privacy Policy available on our website.
These Terms & Conditions and any disputes arising from use of our Flower Delivery Walthamstow online service are governed by the laws of England and Wales. Any dispute will be subject to the jurisdiction of the English courts.
We reserve the right to revise these Terms & Conditions without prior notice. Amendments will take effect immediately upon publication on our website and will apply to new orders placed thereafter. It is recommended to review these terms each time you use our online flower delivery service in Walthamstow.
1. Scope: These Terms & Conditions apply to all customers placing orders online for flower delivery in Walthamstow and the surrounding areas served by us.
2. Severability: If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.
3. Entire Agreement: These Terms & Conditions and any other documents referenced herein constitute the entire agreement between us regarding your order, superseding any prior agreements, understandings, or communications.
Thank you for choosing our online Flower Delivery Walthamstow service. We look forward to serving you with beautiful, fresh flowers delivered with care throughout Walthamstow and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walthamstow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walthamstow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
